Privacy Policy

1. Information We Collect

We collect information you provide directly when using our services:

• Contact Information: Full name, email address, phone number
• Property Information: Property address (street, city, state, ZIP), year built, square footage
• Appointment Details: Requested service type, preferred inspection date and time
• Payment Information: Order numbers and transaction references (full payment card data is processed by PayPal — we do not store card numbers)
• Communications: Messages or inquiries submitted through our website or via email

We may also automatically collect limited technical data such as your IP address, browser type, and pages visited through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm home inspection appointments
• Communicate with you regarding your booking, inspection results, or account
• Process and track payments for services rendered
• Deliver inspection reports to you electronically
• Respond to inquiries, requests, and support needs
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our terms

3. GoHighLevel CRM Integration

Our website integrates with GoHighLevel (GHL), a third-party CRM and scheduling platform. When you submit a booking request or appointment form on our site, the following applies:

• Your data is transmitted to GoHighLevel servers for scheduling and CRM purposes
• GoHighLevel processes and stores your data under their own privacy policy, available at www.gohighlevel.com
• We use GHL to manage appointment calendars, send confirmation emails, and track customer records
• You may opt out of marketing communications from us at any time by emailing service@inspectthathome.com

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: GoHighLevel (CRM/scheduling), PayPal (payment processing), email service providers
• Parent Company: Solar That Roof LLC for operational and administrative purposes
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

5. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure HTTPS connections, access controls, and encrypted third-party payment processing via PayPal.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inspection records and related client data are typically retained for a minimum of five (5) years for business and legal compliance purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and obtain a copy of your data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at service@inspectthathome.com.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance functionality and analyze traffic. You may configure your browser to refuse cookies; however, some features of the site may not function properly as a result. We do not use cookies for advertising targeting purposes.

9. Third-Party Links

Our website may contain links to third-party sites including GoHighLevel booking pages and PayPal. We are not responsible for the privacy practices of those sites. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: